Toggle email alert on & off to specific agents in queue

 

email toggle on and off for agents

 

Getting email notifications from your service desk might be cumbersome at times and there might be certain users in your team or organisation who might prefer not to receive any emails.

Admins in the past had only account wide option to to enable and disable emails. But now Admins can enable or disable emails for certain users on queue level.

Rollout pace:

Immediate full rollout

Impact:

All end users (Admin)

Action:

Change management suggested/FYI

Google Apps Script – A Hidden Gem

google apps script image

Google Apps Script is a hidden gem within G Suite and is often ignored by organisations as they lack the expertise to learn and build scripts to automate workflows with google apps script. It has evolved over the years and can now be used to create simple workflows like a helpdesk software to deleting emails from

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