Get feedback for resolved tickets

Getting requester feedback is very important to gauge the performance agent working on the ticket and the service desk as a whole. However amidst the pressure of resolving a ticket and all the effort that goes into it getting feedback after resolving the ticket becomes close to irrelevant.

To help you with this we have now launched an easy and efficient way to receive requestor feedback.

 

5

As an Admin, you can define the duration of when post resolving the ticket when you want the feedback email to be sent to the requestor. To provide the feedback the requestor does have to leave his inbox and this will ensure that the requestors can easily provide feedback for the overall experience.

 

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Rollout pace:

Immediate full rollout

Impact:

All end users (Admins only)

Action:

Change management suggested/FYI

 

Bulk Import Customer/End User Login

Last month we launched customer / end user login. This would enable the service desk agents to provide an interface to the customers or end users to create, view, comment and track their tickets.

 

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This week we have made it very simple to create multiple end users.  This is an Admin only feature and can be found under Admin > Customer Login.

 

2

 

Rollout pace:

Immediate full rollout

Impact:

All end users (Admins only)

Action:

Change management suggested/FYI

 

Advanced asset import

We understand that it is very difficult to migrate all your employee, vendor and asset data into Adjutas. The previous process was to first create employees and vendors and then create the assets. However most of our customers found this to be very tiresome and complicated.

We have hence come up with Advanced Import where in you upload a single .csv file with all details like your assets, employees and vendor details and we will do the heavy lifting in the background to create the employees, vendors and assets for you.

You can find this option under Service > Assets > Advanced Import.

 

11

 

Rollout pace:

Immediate full rollout

Impact:

All end users

Action:

Change management suggested/FYI

 

Adjutas New Feature Alert – 25-Jan-2017

Dear Customer,

Starting from today the following new features have been implemented in Adjutas:

New dashboard types

– Toggle between the default dashboard and the new classic dashboard.

Flexibility in enabling/disabling email alerts

– Enable the email alerts that you want your and disable the ones you don’t.

Feedback for resolved tickets

– You can now automate the process of collecting feedback for all your resolved tickets.

Asset activity details

– Track all changes related to the assets like changes in user, administrator, service updates etc.

Asset single import

– With advanced import you can now created assets, employees and vendors in one single upload. We believe this would greatly reduce the complexity around creating and managing assets.

Ticket requestor details

– Ticket requestor details can be viewed from the ticket details page.

Bulk upload customer login

– You can now create multiple end users by uploading a .csv file with all the details.

Please feel free to get in touch with us if you need any details regarding the features and how they benefit you.

We will also be sending a detailed help article to you by tomorrow.

thanks,
Team Adjutas