2016 for Adjutas

2016 animated

For us 2016 has been an exciting and challenging year. Adjutas was launched in 2016 and we crossed 100 customers this year.

A few accomplishments in 2016 that we are proud of

  • Launching Adjutas (helpdesk & asset management software)
  • Our first 100 customer signed ups
  • Got our first paid customer
  • First 5298 commits to the Adjutas codebase
  • Made 87 small and major features and enhancements to the product
  • Team Adjutas has a done a total 29,837 meetings in 2016
  • Adjutas has become 6 months old this year
  • Our customers have together created a total of 100,000 tickets
  • We have got into our first office this year

If you are interested in joining in the fun, please do send us an email at sales@adjutas.com or call call us at +91 8939 111 560.

We wish you all a very happy new year.

Chat with Jessica

chat_bot_cartoon

We understand that a SaaS business is more about service than software and we always think about how we can offer a great service to our users.

With that intention we have built a software robot to help our customers with queries related to Adjutas. We have named our virtual robot as Jessica. Jessica will be available to answer your queries 24X7. You can interact with Jessica at Admin -> Support -> Chat with Jessica.

Jessica is a new addition to our team. Though she is intelligent, she might not be able to answer all your queries at the moment. We are working hard to train her and to make her an expert in answering all your queries. So please bare with us for the time being.

 

Note for Administrators:

This feature has been enabled for admins only.

Launch Details Release track:

Launching to both Rapid release and Scheduled release

Rollout pace: Immediate

Impact: All admin users

Action: Change management suggested/FYI

Please do not hesitate to get in touch with us in case of any queries.

Performance Analytics for Agents

Analysing your helpdesk and the resultant performance could be a tedious task where you have to download and use spreadsheet to jam up some complex formulas to prepare analytics and report for your stakeholders.

To make things easier for our users (admins, managers & agents) we have started series of roll out under the new feature analytics, which will offer intutive and useful analysis of your helpdesk and asset management.

As a first step we have launched Analytics for agents (analytics for managers & admins will be released soon). The analytics for the agents will help them understand their performance.

agent analytics report

Note for Administrators:

This feature has been enabled to all the agents.

Launch Details Release track:

Launching to both Rapid release and Scheduled release

Rollout pace: Immediate

Impact: All end users

Action: Change management suggested/FYI

Please feel free to get in touch with us in case of questions, support or help.