Advanced asset import

We understand that it is very difficult to migrate all your employee, vendor and asset data into Adjutas. The previous process was to first create employees and vendors and then create the assets. However most of our customers found this to be very tiresome and complicated.

We have hence come up with Advanced Import where in you upload a single .csv file with all details like your assets, employees and vendor details and we will do the heavy lifting in the background to create the employees, vendors and assets for you.

You can find this option under Service > Assets > Advanced Import.

 

11

 

Rollout pace:

Immediate full rollout

Impact:

All end users

Action:

Change management suggested/FYI

 

Adjutas New Feature Alert – 25-Jan-2017

Dear Customer,

Starting from today the following new features have been implemented in Adjutas:

New dashboard types

– Toggle between the default dashboard and the new classic dashboard.

Flexibility in enabling/disabling email alerts

– Enable the email alerts that you want your and disable the ones you don’t.

Feedback for resolved tickets

– You can now automate the process of collecting feedback for all your resolved tickets.

Asset activity details

– Track all changes related to the assets like changes in user, administrator, service updates etc.

Asset single import

– With advanced import you can now created assets, employees and vendors in one single upload. We believe this would greatly reduce the complexity around creating and managing assets.

Ticket requestor details

– Ticket requestor details can be viewed from the ticket details page.

Bulk upload customer login

– You can now create multiple end users by uploading a .csv file with all the details.

Please feel free to get in touch with us if you need any details regarding the features and how they benefit you.

We will also be sending a detailed help article to you by tomorrow.

thanks,
Team Adjutas

Chat with Jessica

chat_bot_cartoon

We understand that a SaaS business is more about service than software and we always think about how we can offer a great service to our users.

With that intention we have built a software robot to help our customers with queries related to Adjutas. We have named our virtual robot as Jessica. Jessica will be available to answer your queries 24X7. You can interact with Jessica at Admin -> Support -> Chat with Jessica.

Jessica is a new addition to our team. Though she is intelligent, she might not be able to answer all your queries at the moment. We are working hard to train her and to make her an expert in answering all your queries. So please bare with us for the time being.

 

Note for Administrators:

This feature has been enabled for admins only.

Launch Details Release track:

Launching to both Rapid release and Scheduled release

Rollout pace: Immediate

Impact: All adminĀ users

Action: Change management suggested/FYI

Please do not hesitate to get in touch with us in case of any queries.

Performance Analytics for Agents

Analysing your helpdesk and the resultant performance could be a tedious task where you have to download and use spreadsheet to jam up some complex formulas to prepare analytics and report for your stakeholders.

To make things easier for our users (admins, managers & agents) we have started series of roll out under the new feature analytics, which will offer intutive and useful analysis of your helpdesk and asset management.

As a first step we have launched Analytics for agents (analytics for managers & admins will be released soon). The analytics for the agents will help them understand their performance.

agent analytics report

Note for Administrators:

This feature has been enabled to all the agents.

Launch Details Release track:

Launching to both Rapid release and Scheduled release

Rollout pace: Immediate

Impact: All end users

Action: Change management suggested/FYI

Please feel free to get in touch with us in case of questions, support or help.

Ticket suggestions while creating ticket

While creating tickets agents have to mostly go back and forth to check for any similar or duplicate tickets. To avoid this we have introduced “Suggest Tickets” feature.

This would enable agents to look for similar tickets as they create new tickets. The suggestion would change as the agents gradually fill up the create ticket form.

 

ticket-suggestion

 

 

The ticket suggestions are clickable and on clicked open the ticket details in a different tab. Agents can hence request the customers or users on the other end to reopen an existing ticket if required.

Note for Administrators:

This feature has been enabled to all the users.

Launch Details Release track:

Launching to both Rapid release and Scheduled release

Rollout pace: Immediate

Impact: All end users

Action: Change management suggested/FYI