Analysing your helpdesk and the resultant performance could be a tedious task where you have to download and use spreadsheet to jam up some complex formulas to prepare analytics and report for your stakeholders.
To make things easier for our users (admins, managers & agents) we have started series of roll out under the new feature analytics, which will offer intutive and useful analysis of your helpdesk and asset management.
As a first step we have launched Analytics for agents (analytics for managers & admins will be released soon). The analytics for the agents will help them understand their performance.
Note for Administrators:
This feature has been enabled to all the agents.
Launch Details Release track:
Launching to both Rapid release and Scheduled release
Rollout pace: Immediate
Impact: All end users
Action: Change management suggested/FYI
Please feel free to get in touch with us in case of questions, support or help.