Chat with Jessica

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We understand that a SaaS business is more about service than software and we always think about how we can offer a great service to our users.

With that intention we have built a software robot to help our customers with queries related to Adjutas. We have named our virtual robot as Jessica. Jessica will be available to answer your queries 24X7. You can interact with Jessica at Admin -> Support -> Chat with Jessica.

Jessica is a new addition to our team. Though she is intelligent, she might not be able to answer all your queries at the moment. We are working hard to train her and to make her an expert in answering all your queries. So please bare with us for the time being.

 

Note for Administrators:

This feature has been enabled for admins only.

Launch Details Release track:

Launching to both Rapid release and Scheduled release

Rollout pace: Immediate

Impact: All admin users

Action: Change management suggested/FYI

Please do not hesitate to get in touch with us in case of any queries.

Performance Analytics for Agents

Analysing your helpdesk and the resultant performance could be a tedious task where you have to download and use spreadsheet to jam up some complex formulas to prepare analytics and report for your stakeholders.

To make things easier for our users (admins, managers & agents) we have started series of roll out under the new feature analytics, which will offer intutive and useful analysis of your helpdesk and asset management.

As a first step we have launched Analytics for agents (analytics for managers & admins will be released soon). The analytics for the agents will help them understand their performance.

agent analytics report

Note for Administrators:

This feature has been enabled to all the agents.

Launch Details Release track:

Launching to both Rapid release and Scheduled release

Rollout pace: Immediate

Impact: All end users

Action: Change management suggested/FYI

Please feel free to get in touch with us in case of questions, support or help.

Using an external database with Google App Engine

GAE SQL

 

Recently we helped a situation where the customer for certain reasons did not want to use cloud SQL but wanted to use Google App Engine. This means that now we had to setup the application on Google App Engine but the database would run on an internally hosted server.

Theoretically this was possible but we did run across some issues while setting up.

'hostname' => '202.202.202.202',
'username' => 'user',
'password' => 'password',
'database' => 'dbname',
'dbdriver' => 'mysqli',

The moment we made this change in our database.php file we got the following error.

Error: Server Error
The server encountered an error and could not complete your request.
Please try again in 30 seconds.

Google and Stackoverflow did not help us so had to post a new question on Stackoverflow (our question), but that was not of much help either. So we had to stick with what we knew and some trial and error. I decided to change the IP address to a proper host name.

'hostname' => 'dbserver.domain.com',
'username' => 'user',
'password' => 'password',
'database' => 'dbname',
'dbdriver' => 'mysqli',

The error that we go after we deployed to Google App Engine was different this time. The error said that the server was not able to connect to the server. We then looked at the error log and found out that the socket API was disabled. We then activated the billing for this project and the socket API was on (this might take some time, so in case you get an error, please give it some time and try again).

We then tested and everything was fine. Our software worked seamlessly. The performance might not be as good as Google Cloud SQL, but it was good enough and our client was not complaining.

Related help article:

Using Third-Party Databases

The Adjutas Guarantee

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They say SaaS is the next big thing. In current scenario almost every organisation irrespective of its size and operational methodologies are subscribing to a minimum of one cloud based software.

With loads of options for customers in the market the competition has become tough for SaaS service providers. Statics say that most SaaS companies shutdown in their first two years of operation leaving their customers in the lurch.

Most of these startups do not have a clear data liberation mechanism which might keep the customer interests protected and also give them an option to port their data out. Even if they do they are seldom able to port or migrate the data successfully to a different product.

During our initial days of sales we do were asked similar questions and this made us think that yes this indeed is a problem from our customer’s perspective.

After few brain storming sessions we decided that in the event of Adjutas shutting down, be it the company or the product we will deploy our product with the respective data in the customer’s infrastructure. This will ensure that our customers are able to use the product effectively inspite of our existence.

This move we believe will help us earn the trust of our existing and future customers.

To know more please send an email to support@adjutas.com. You can also signup for a free 30 day trial of our product.