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Custom Email Content

custom email template

We have at last implemented on of the most requested feature – Custom Email Content. You can now modify the content of the email notifications that are sent for the following activities.

  • Emails to Agents
    • New ticket created
    • Comment added to ticket
    • Note added to ticket
    • Create ticket from email
  • Email to Requesters
    • Ticket Taken
    • Ticket Status Updated
    • New Ticket Created
    • Comment added to ticket
    • Create ticket from email

You can also use operators to add comments, ticket ID and other ticket related data in the email. You can also add the following operators in the email body.

  • [[ticket_id]]
  • [[ticketSubject]]
  • [[ticketDescription]]
  • [[new_comment]]

Rollout pace:

Immediate full rollout


All end users (Admin)


Change management suggested/FYI

If you have any questions please do send us an email at