Making your software enterprise grade

enterprise grade software

One fine Sunday afternoon I was browsing the internet and suddenly a question from the previous week hit my mind. Is Adjutas enterprise grade? It was a prospective customer that asked me this question. I did not have a convincing answer at the moment, but I’m pretty sure I did nod my head and assumed that my prospect took that as a yes.

I fired up my browser and navigated to and typed enterprise grade software. Among the thousands of link I found one article to be interesting. The author in the very first paragraph claimed that the term “enterprise grade software” is a total myth. My intention is not to challenge any school of thought or to downplay the need to have robust software but it is to express a different thought process which I believe might make some sense in the world that we are living in which is fast paced and is constantly evolving every day.

We as the business consumers have to accept one thing. No software is perfect.

Custom Email Content

custom email template

We have at last implemented on of the most requested feature – Custom Email Content. You can now modify the content of the email notifications that are sent for the following activities.

  • Emails to Agents
    • New ticket created
    • Comment added to ticket
    • Note added to ticket
    • Create ticket from email
  • Email to Requesters
    • Ticket Taken
    • Ticket Status Updated
    • New Ticket Created
    • Comment added to ticket
    • Create ticket from email

You can also use operators to add comments, ticket ID and other ticket related data in the email. You can also add the following operators in the email body.

  • [[ticket_id]]
  • [[ticketSubject]]
  • [[ticketDescription]]
  • [[new_comment]]

Rollout pace:

Immediate full rollout


All end users (Admin)


Change management suggested/FYI

If you have any questions please do send us an email at

New Dashboard for Asset Management – Adjutas Feature Update

asset default dashboard type


We have been listening to our user feedback and the result of that is a new dashboard type called “Asset Default”. This new dashboard type is built with our customers who use Adjutas for asset management and were bogged down by the default service desk dashboard.

This feature has been rolled out and is available to all our users.

asset default dashboard type


As a user, you can now get into your profile section and choose the asset default dashboard.

Asset Default dashboard provides snapshots about your entire service management.

Rollout pace:

Immediate full rollout


All end users

Action: Change management suggested/FYI


Running a simple service desk with Google Sheets

service desk


My first stint with building a service desk happened in 2012 when I was working with one of my clients. While I was working with them for a G Suite deployment (back then it was called Google Apps), I noticed and it was very clear, they were struggling to keep up with the huge number of tickets coming in. Inspite of 4 people being on board the IT team was clearly overwhelmed with the huge number of support calls coming inside.

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Benefits of adopting Google App Engine

developers image

Google App Engine (GAE) is a powerful platform to build both web and mobile apps. Its very scalable and takes google app engine imageaway the headache that comes along with a regular server. We have been using Google App Engine for everything from our internal applications to our flagship product Adjutas. We would like to share the reasons we went with Google App Engine so that it might be useful to you.

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