2016 for Adjutas

2016 animated

For us 2016 has been an exciting and challenging year. Adjutas was launched in 2016 and we crossed 100 customers this year.

A few accomplishments in 2016 that we are proud of

  • Launching Adjutas (helpdesk & asset management software)
  • Our first 100 customer signed ups
  • Got our first paid customer
  • First 5298 commits to the Adjutas codebase
  • Made 87 small and major features and enhancements to the product
  • Team Adjutas has a done a total 29,837 meetings in 2016
  • Adjutas has become 6 months old this year
  • Our customers have together created a total of 100,000 tickets
  • We have got into our first office this year

If you are interested in joining in the fun, please do send us an email at sales@adjutas.com or call call us at +91 8939 111 560.

We wish you all a very happy new year.

Chat with Jessica

chat_bot_cartoon

We understand that a SaaS business is more about service than software and we always think about how we can offer a great service to our users.

With that intention we have built a software robot to help our customers with queries related to Adjutas. We have named our virtual robot as Jessica. Jessica will be available to answer your queries 24X7. You can interact with Jessica at Admin -> Support -> Chat with Jessica.

Jessica is a new addition to our team. Though she is intelligent, she might not be able to answer all your queries at the moment. We are working hard to train her and to make her an expert in answering all your queries. So please bare with us for the time being.

 

Note for Administrators:

This feature has been enabled for admins only.

Launch Details Release track:

Launching to both Rapid release and Scheduled release

Rollout pace: Immediate

Impact: All admin users

Action: Change management suggested/FYI

Please do not hesitate to get in touch with us in case of any queries.

Performance Analytics for Agents

Analysing your helpdesk and the resultant performance could be a tedious task where you have to download and use spreadsheet to jam up some complex formulas to prepare analytics and report for your stakeholders.

To make things easier for our users (admins, managers & agents) we have started series of roll out under the new feature analytics, which will offer intutive and useful analysis of your helpdesk and asset management.

As a first step we have launched Analytics for agents (analytics for managers & admins will be released soon). The analytics for the agents will help them understand their performance.

agent analytics report

Note for Administrators:

This feature has been enabled to all the agents.

Launch Details Release track:

Launching to both Rapid release and Scheduled release

Rollout pace: Immediate

Impact: All end users

Action: Change management suggested/FYI

Please feel free to get in touch with us in case of questions, support or help.

How We Protect Your Data at Adjutas

my data security cartoon

 

Selling a new product is quite challenging as we do not have a big brand behind us. A lot of our customers are worried about the safety of their data. We agree we have to do a lot to earn customer trust and to safe guard their data and this blog article is one step towards that.

I agree that actions speak louder than words but this is our effort to start somewhere in building the trust and for starters I would like to explain our architecture and practices around customer data storage and protection.

A secure, proven database technology

All of our customers’ data is stored in MySQL databases. Only our founder has access to the databases in the entire organisation. We log into the database instance only when we have to alter a table structure due to a new feature or a bug fix. We do not run any select queries.

We have multiple real time replicas of our database instance and the moment we have a failure in the master DB instance, one of the replicas kicks in. This ensures that our users do not suffer and always have access to their data.

Multiple app instances

We have setup multiple instances of our application with different cloud infrastructure providers and hence can immediately migrate our application from one service provider to another with minimum downtime and data loss in case of any eventuality.

Encrypted storage of snapshots

In addition to failover replicas, we have a nightly backup process that takes snapshots of all customer databases, and stores them in encrypted format securely in a separate datacenter.

Code related precautions

Our engineering organisation has a sophisticated way of doing code changes to prevent accidents. The process includes a group review of each task before development and a peer review before anything is released live.

We take similar care to our database backup processes outlined above with our code, which is versioned and backed up.

Our customer support is always there for you

Our customer support team works in the following time:

Monday to Friday – 10 am to 7 pm (IST)

Saturday – 10 am to 2 pm (IST)

You can reach our customer support team by sending an email to support@adjutas.com. We will very soon be adding phone and chat support. We are also preparing ourselves to extend our customer support to support our customers in other timezones.

If you are interested in trying out Adjutas, please signup here. Send an email to sales@adjutas.com if you would like to meet or talk to one of our consultants.