One fine Sunday afternoon I was browsing the internet and suddenly a question from the previous week hit my mind. Is Adjutas enterprise grade? It was a prospective customer that asked me this question. I did not have a convincing answer at the moment, but I’m pretty sure I did nod my head and assumed that my prospect took that as a yes.
I fired up my browser and navigated to google.com and typed enterprise grade software. Among the thousands of link I found one article to be interesting. The author in the very first paragraph claimed that the term “enterprise grade software” is a total myth. My intention is not to challenge any school of thought or to downplay the need to have robust software but it is to express a different thought process which I believe might make some sense in the world that we are living in which is fast paced and is constantly evolving every day.
We as the business consumers have to accept one thing. No software is perfect.
We have been listening to our user feedback and the result of that is a new dashboard type called “Asset Default”. This new dashboard type is built with our customers who use Adjutas for asset management and were bogged down by the default service desk dashboard.
This feature has been rolled out and is available to all our users.
As a user, you can now get into your profile section and choose the asset default dashboard.
Asset Default dashboard provides snapshots about your entire service management.
My first stint with building a service desk happened in 2012 when I was working with one of my clients. While I was working with them for a G Suite deployment (back then it was called Google Apps), I noticed and it was very clear, they were struggling to keep up with the huge number of tickets coming in. Inspite of 4 people being on board the IT team was clearly overwhelmed with the huge number of support calls coming inside.